Central Square Theater
450 Massachusetts Avenue
Cambridge, MA 02139
Please apply to kap@centralsquaretheater.org

Title: Front of House Manager
Schedule: Part-time, Seasonal
Reports to: Patron and Assistant Patron Services Managers

Duties and Responsibilities

While leading a small team of Ambassadors and Ushers, the House Manager is responsible for the opening and closing of our lobby and theater during productions, ensuring the safety and smooth flow of our walk-in, intermission, and walk-outs. 

Duties include:

1. Ensuring our Ambassadors and Ushers have all their tools to make the best possible experience for our theater goers including:
   1. Charged scanner and walkies 
2. Setting up the lobby and opening on-time, one hour before a show. 
3. Be in communication with Stage Management about:
   1. Lobby Open
   2. Start of Show / Late seating 
   3. Any post-show events 
4. Assist patrons as needed for a variety of access needs. 
5. Train volunteer Usher on Scanner.
6. Understand and manage emergency situations. Training will be provided on evacuation of building, shelter in place situations, and fire safety.
7. Fill out and submit nightly reports summarizing the evening’s events. 

 

Qualifications 

Applicants must possess superb customer service skills, the ability to maintain calm under pressure, and an appreciation for theatre.  TIPS or SERVE SAFE certification is required, and will be provided if not possessed.  Bystander Intervention and Harassment training will be provided.  Experience with POS system SQUARE is helpful, but not necessary, as training will be provided.  

This is a part time position.  While flexibility is a guarantee, night and weekend availability is a necessity. All candidates are expected to attend our Front of House meetings and dress rehearsals that take place the Wednesday before an opening and supply a minimum of two-three shifts per week of availability.  We do also have the occasional student matinee, so please mention if you have weekday morning availability, specifically Tuesday-Thursday.

Please submit a brief cover letter and resume to kap@centralsquaretheater.org to apply. 

Central Square Theater is committed to equity and inclusion at all levels. By applying for any position, you are agreeing to uphold the values presented below. We strongly encourage candidates of color to apply.

Hourly Rate: $15

Central Square Theater is committed to equitable pay throughout the organization, committing to meet the national average for Front of House staff by the Fall of 2022.

About Central Square Theater 

Central Square Theater (CST), is dedicated to the exploration of social justice, science and sexual politics through theater; catalyzing the dynamic synergies sparked by the collaboration between The Nora and Underground Railway. Through award-winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen.

Created collaboratively 15 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female led theater organization in the Greater Boston area under the leadership of Executive Director Catherine Carr Kelly, Artistic Director Debra Wise, and Artistic Director Lee Mikeska Gardner.  With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs. CST works closely with MIT on Catalyst Collaborative@MIT, one of the only nationwide partnerships between a world class research institute and a theater.