Ticket Policies

Operation Epsilon Production 5

Box Office Contact Information

(617) 576-9278 x1

Box Office Hours

Tuesday-Friday, 12pM – 6PM
On days we have a performance it is 12PM to Curtain.
Saturday: 12PM to Curtain.
Sunday: 12PM to Curtain.


  • All tickets are non-refundable.
  • All requests for exchanges must be received at least 24 hours before the original performance.
  • Subscribers can exchange to any other valid performance for free.
  • Single-ticket buyers may exchange for a $5 per ticket exchange fee, plus any difference in ticket price (if the new ticket price is higher).

 Convenience Fees

  • Tickets purchased online or via phone are subject to a $3 convenience fee plus a $1 facilities fee.

Subscriber Upgrade Fees

First Thursday and First Look who would like to come to a performance outside their package’s restrictions may exchange for a $25 per ticket fee.

Off-Peak Subscribers who would like to come to a performance that is not in their package will be charged a $7 per ticket upgrade fee. Peak subscribers can use their subscriptions for any performance and are never subject to upgrade fees.


Central Square Theater only cancels performances in the event that the MBTA no longer is running.