Lead Box Office Associate

Lead Box Office Associate

Central Square Theater
450 Massachusetts Avenue
Cambridge, MA 02139
Please apply to kap@centralsquaretheater.org

Title: Box Office Associate
Schedule: Part-time, Seasonal
Reports to: Patron and Assistant Patron Services Managers

Duties and Responsibilities

While working closely with the Patron Services and Assistant Patron Services Managers, the Lead Box Office Associate is responsible for assisting in maintaining our box office, running and closing the box office during, and after performance walk-ins.

Duties include:

  1. Assist in the selling and booking of tickets for our single and season ticket holders using AudienceView – OvationTix.
  2. Assist in answering questions or troubleshooting problems for theater goers through our phone and Groove answering system.


Applicants must be willing to cultivate their superb customer service skills, the ability to maintain calm under pressure, and an appreciation for theatre.  Previous OvationTix or other ticketing systems experience is helpful, but not required.  Bystander Intervention and Harassment training will be provided.  

This is a part time position, with guaranteed hours ranging from 15-25 hours, and fluxing throughout the business of the season. All candidates are expected to attend our Front of House meetings and dress rehearsals that take place the Wednesday before an opening and supply a minimum of two-three shifts per week of availability.  We do also have the occasional student matinee, so please mention if you have weekday morning availability, specifically Tuesday-Thursday.

Please submit a brief cover letter and resume to kap@centralsquaretheater.org to apply. 

Central Square Theater is committed to equity and inclusion at all levels. By applying for any position, you are agreeing to uphold the values presented below. We strongly encourage candidates of color to apply.

Hourly Rate: $15

Central Square Theater is committed to equitable pay throughout the organization, committing to meet the national average for Front of House staff by the Fall of 2022.

About Central Square Theater 

Central Square Theater (CST), is dedicated to the exploration of social justice, science and sexual politics through theater; catalyzing the dynamic synergies sparked by the collaboration between The Nora and Underground Railway. Through award-winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen.

Created collaboratively 15 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female led theater organization in the Greater Boston area under the leadership of Executive Director Catherine Carr Kelly, Artistic Director Debra Wise, and Artistic Director Lee Mikeska Gardner.  With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs. CST works closely with MIT on Catalyst Collaborative@MIT, one of the only nationwide partnerships between a world class research institute and a theater.